Jira Service Management

{"xsrfToken":"b84a869b0f7b23cf6c53f5fa51175142b73a8764_lout","branding":{"id":"9","key":"cs","name":"CPR Service Desk","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1871b877-334b-469e-a877-1da3c3e3d25b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOGY2MjgyNi0yYTU0LTQ0YzMtYTc1ZC00YzUyMjBhZWE4ZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4NzFiODc3LTMzNGItNDY5ZS1hODc3LTFkYTNjM2UzZDI1YiI6WyJyZWFkIl19LCJleHAiOjE3NDExMDU3NTAsIm5iZiI6MTc0MTEwNTE1MH0.GOBq8yq1lxwhcb3Z3WFOWZ801uJFlmE7vIJZ4BoFolM&client=f8f62826-2a54-44c3-a75d-4c5220aea8d6&mode=fit","logoId":"1871b877-334b-469e-a877-1da3c3e3d25b","isLogoAvailable":true,"helpCenterTitle":"Welcome to CPR Servicedesk for business professionals.","sharedPortalName":"CPR","userInitialAnnouncementMessageWiki":"Outages and scheduled maintenance: <a href=\"https://cprdkprod.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://cprdkprod.statuspage.io/</a>\nDocumentation: <a href=\"https://cprservicedesk.atlassian.net/wiki/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://cprservicedesk.atlassian.net/wiki/</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to CPR Servicedesk for business professionals.","sharedPortalName":"CPR","announcementMessage":"Outages and scheduled maintenance: [https://cprdkprod.statuspage.io/] \n\nDocumentation: [https://cprservicedesk.atlassian.net/wiki/|https://cprservicedesk.atlassian.net/wiki/]","localeDisplayName":"English (United States)"},"da-DK":{"helpCenterTitle":"Velkommen til CPR Erhvervskundebetjening","sharedPortalName":"CPR Erhvervskundebetjening","localeDisplayName":"Danish (Denmark)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4e555c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/257633ac-2ee2-466a-a313-e56bae55c699/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOGY2MjgyNi0yYTU0LTQ0YzMtYTc1ZC00YzUyMjBhZWE4ZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI1NzYzM2FjLTJlZTItNDY2YS1hMzEzLWU1NmJhZTU1YzY5OSI6WyJyZWFkIl19LCJleHAiOjE3NDExMDU3NTAsIm5iZiI6MTc0MTEwNTE1MH0.5J_U5wBPrEOrlDXJXG-l773erR083Rp-wnjn6E0tYig&client=f8f62826-2a54-44c3-a75d-4c5220aea8d6&height=300&mode=fit","bannerMediaApiFileId":"257633ac-2ee2-466a-a313-e56bae55c699","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"cs","projectId":10008,"serviceDeskId":9,"name":"CPR Service Desk","description":"Welcome to CPR Service Desk for public authorities and private companies.\nNote: Never use the portal to provide information containing civil registration numbers. Civil registration numbers must be sent using \"Sikker Post\" or \"Digital Post\".","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"49","name":"Request for access","descriptionHtml":"","callToAction":"Request for access","introHtml":"Apply for access to CPR","icon":10492,"iconUrl":"https://cprservicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[13],"key":""},{"id":"39","name":"Order","descriptionHtml":"","callToAction":"Order","introHtml":"If you need to change an existing extract (udtræk) or order a new run","icon":10496,"iconUrl":"https://cprservicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[13],"key":""},{"id":"27","name":"Billing","descriptionHtml":"If you have questions about billing (only current customers).","callToAction":"Billing","introHtml":"If you have questions about billing (only current customers).","icon":10484,"iconUrl":"https://cprservicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[13],"key":""},{"id":"36","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"If you are experiencing occurrences of inaccessibility, bugs, etc.","icon":10508,"iconUrl":"https://cprservicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[13],"key":""},{"id":"38","name":"Password","descriptionHtml":"","callToAction":"Password","introHtml":"If you have forgotten your password to CPRWeb, CPR Direct, CPR Services or FTP","icon":10504,"iconUrl":"https://cprservicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[13],"key":""},{"id":"35","name":"Service request","descriptionHtml":"","callToAction":"Service request","introHtml":"If you have questions or a request for a standard change, e.g. changes to your services or an ip whitelist.","icon":10480,"iconUrl":"https://cprservicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[13],"key":""},{"id":"29","name":"Questions","descriptionHtml":"","callToAction":"Questions","introHtml":"Can't find what you're looking for?","icon":10505,"iconUrl":"https://cprservicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[13],"key":""},{"id":"30","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Just to let you know that we have received your email request.","icon":10492,"iconUrl":"https://cprservicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"26","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Do you need technical assistance with CPR's products?","icon":10472,"iconUrl":"https://cprservicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"13":[35,27,38,39,49,36,29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"180e473d-9f8d-33ed-aabc-01e833767c8a","appLinkName":"System Confluence","appLinkUrl":"https://cprservicedesk.atlassian.net/wiki","spaceKey":"CSD","spaceName":"Knowledge base","spaceUrl":"https://cprservicedesk.atlassian.net/wiki/spaces/CSD","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":9,"kbLinkDomainURLs":["https://cprservicedesk.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Danish (Denmark)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOGY2MjgyNi0yYTU0LTQ0YzMtYTc1ZC00YzUyMjBhZWE4ZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDExMDYzNTAsIm5iZiI6MTc0MTEwNTE1MH0.uAOA-jbVaQOgM8Hl-8hWCxeNZWJtmAXj4rnTuu0QGBw","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"f8f62826-2a54-44c3-a75d-4c5220aea8d6","tokenDurationInMins":20}},"reqCreate":{"id":38,"projectId":10008,"form":{"name":"Password","descriptionHtml":"","callToAction":"Password","intro":"If you have forgotten your password to CPRWeb, CPR Direct, CPR Services or FTP","instructions":"","icon":10504,"iconUrl":"https://cprservicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10172","fieldConfigId":"10278","label":"Company Name","description":"Please fill in company name","descriptionHtml":"Please fill in company name","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10165","fieldConfigId":"10271","label":"Return status","description":"Internt felt, der styrer hvilken status en anmodning returneres til fra kunden","descriptionHtml":"Internt felt, der styrer hvilken status en anmodning returneres til fra kunden","required":true,"displayed":false,"presetValues":["10328"],"values":[{"value":"10328","label":"Venter på support","selected":true,"children":[]},{"value":"10329","label":"Venter på second level","selected":false,"children":[]},{"value":"10330","label":"Venter på teknisk support","selected":false,"children":[]},{"value":"10331","label":"Venter på godkendelse","selected":false,"children":[]},{"value":"10335","label":"Venter på virk ansøgning","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10173","fieldConfigId":"10279","label":"Your name","description":"Please enter your name here","descriptionHtml":"Please enter your name here","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10175","fieldConfigId":"10281","label":"Phone number","description":"Please provide a telephone number if we need to contact you","descriptionHtml":"Please provide a telephone number if we need to contact you","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10171","fieldConfigId":"10277","label":"Customer number","description":"Please enter your four-digit customer number","descriptionHtml":"Please enter your four-digit customer number","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10166","fieldConfigId":"10272","label":"Username","description":"Please enter your username (Also known as \"personkode\")","descriptionHtml":"Please enter your username (Also known as \"personkode\")","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10174","fieldConfigId":"10280","label":"E-mail","description":"An email with a one-time-password will be delivered automatically to the email address","descriptionHtml":"An email with a one-time-password will be delivered automatically to the email address","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"Write briefly, what the inquiry is about","descriptionHtml":"Write briefly, what the inquiry is about","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Here you can write a more detailed description","descriptionHtml":"Here you can write a more detailed description","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/38","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/38","calendarParams":{"firstDay":0,"date":"2025-03-04T17:19:10+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"180e473d-9f8d-33ed-aabc-01e833767c8a","appLinkName":"System Confluence","appLinkUrl":"https://cprservicedesk.atlassian.net/wiki","spaceKey":"CSD","spaceName":"Knowledge base","spaceUrl":"https://cprservicedesk.atlassian.net/wiki/spaces/CSD","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":9,"kbLinkDomainURLs":["https://cprservicedesk.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOGY2MjgyNi0yYTU0LTQ0YzMtYTc1ZC00YzUyMjBhZWE4ZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDExMDYzNTAsIm5iZiI6MTc0MTEwNTE1MH0.uAOA-jbVaQOgM8Hl-8hWCxeNZWJtmAXj4rnTuu0QGBw","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"f8f62826-2a54-44c3-a75d-4c5220aea8d6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/9?xdm_e=https%3A%2F%2Fcprservicedesk.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJlZWRiZmJmOWYzMDAxYjA3NmRkYzQzNWJiNGViZDRiNThiNjAxY2UzNzk4NjlhZjI2YzczYTY5MjkwMGI3ZTg4IiwiaXNzIjoiYTllZTZjNjQtMzVhZC0zYWIyLWI4ZTQtMzEzMTU3ZDdmZGRjIiwiY29udGV4dCI6e30sImV4cCI6MTc0MTEwNjA1MCwiaWF0IjoxNzQxMTA1MTUwfQ.AfNbVy--k4pCSnvxUM7mU2ngaBLZ46l_UZrAUINlYpM\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImE5ZWU2YzY0LTM1YWQtM2FiMi1iOGU0LTMxMzE1N2Q3ZmRkYyIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvY3Byc2VydmljZWRlc2suYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvY3Byc2VydmljZWRlc2suYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQ1NEIiwiaWQiOiIxMDAwOCJ9fX0sImV4cCI6MTc0MTEwNjA1MCwiaWF0IjoxNzQxMTA1MTUwfQ.4apMKJQmvpztfT68ZBT-rjxt6UXGUuF1ZEfMzBJfVsE\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://cprservicedesk.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://cprservicedesk.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CSD\\\",\\\"id\\\":\\\"10008\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CSD\\\",\\\"project.id\\\":\\\"10008\\\",\\\"servicedesk.serviceDeskId\\\":\\\"9\\\",\\\"servicedesk.requestTypeId\\\":\\\"38\\\"}\",\n \"timeZone\":\"Europe/Copenhagen\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://cprservicedesk.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}